ACF - Complete Toolkit, 2026-09 edition

45 cards in three families, each given three times: the blank form, then the
same form filled in by each of the two running cases.

  Decide     ACF-01 to ACF-20    what is delegated, and within which limits
  Organise   ACF-O1 to ACF-O10   what the agent shifts inside the organisation
  Operate    ACF-P1 to ACF-P15   what can be verified once the agent is live

The two running cases:

  Lendari, online fashion brand, EUR 120M, 90 staff, Paris.
          Agent Margaux, level 1 customer service and returns.
  Rhena,  German insurer, EUR 75bn in premiums, 62,000 staff, 28 countries.
          Agent ANNA, level 1 home claims.

You do not need all 45 cards to govern one agent. The 03_Where-to-start plate
in 01_Doctrine gives four short paths.

Three cards have no worked example, and that is deliberate: ACF-18, ACF-19 and
ACF-20 are the documents of a teaching session. They ask for an answer instead
of showing one.

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